- Drive Efficiencies and improvement in Growing Contact Centre
- Southbank Location
- $100K including Superannuation
This highly-successful business operates in the insurance building sector, doing residential repair work on behalf of large insurance companies. Due to increased demand for the group’s services and consequent growth in staff numbers, and exciting opportunity now exists for a skilled contact centre professional to join the team based in the Southbank office.
Reporting to the National Operations Manager, you will have dotted line leadership responsibilities over five Team Leaders and 80 contact centre staff. The focus of your role will be improving the performance of the contact centre covering areas such as telephony, call queues, CX, call quality, on-boarding and retention.
Ideally tertiary qualified in a relevant discipline, you will have experience in a similar or leadership role gained in a contact centre environment. You will be highly-organised, have excellent communication and PC skills and will be strong in analysis and reporting. Prior exposure to the insurance industry and Salesforce would also be of benefit. Personable and professional, you will have the ability to positively influence team members, driving ongoing improvement in the contact centre. In return you will be offered the opportunity to join and build your career with a dynamic, growing organisation in a stable industry.
To confidentially apply, please email your resume to Rebecca Dowler at The Hunt Recruitment quoting job reference AC1411. Please note only successfully shortlisted candidates will be contacted.